Language Services

Language Policy and Services

The FSCA is committed to ensuring clear and accessible communication with all stakeholders, including regulated entities, media, other organisations, consumers and the public.

In compliance with the Use of Official Languages Act, No. 12 of 2012, the FSCA provides information and services in multiple South African languages.

The following official languages have been formally adopted for use:

  • English
  • isiZulu
  • Setswana
  • Tshivenda
  • Afrikaans

English serves as the FSCA's primary language for business communication, record-keeping, and international relations.

South African Sign Language is also used when the need arises.

Read here the full FSCA Language Policy.

For more information and assistance:

Contact the FSCA language services unit at communications@fsca.co.za or phone the Call Centre on 0800 20 37 22, Monday to Friday from 8:00 to 16:30 (local time).

The FSCA Language Services focuses on the following:

  • Advise the organisation on the development, adoption and implementation of the FSCA's language policy in order to fulfil the mandate provided for by the Use of Official Languages Act;
  • Design and implement the FSCA's language policy and strategy;
  • Monitor and assess the use of official languages by the FSCA;
  • Monitor and assess compliance with the policy by the different FSCA departments and units;
  • Promote parity of esteem and equitable treatment of the official languages of the South Africa within the FSCA;
  • Facilitate equitable access to the services and information of the FSCA by the public through translation, interpreting, editing and terminology development;
  • Offer South African Sign Language (SASL) interpreting services for internal employees, walk-ins and FSCA consumer education sessions;
  • Facilitate the outsourcing of services like translation and interpreting, according to the needs of the financial customer;
  • Compile and submit reports to the Minister of Sports, Arts and Culture and to the Pan South African Language Board (PanSALB) in terms of section 9 of the use of Official Languages Act, as prescribed by section 9 of the Use of Official Language Act.

South African Language Practitioners' Council Act, 2014 (Act No. 8 of 2014)
The Use of Official Languages Act, 2012 (no 12 of 2012)

FSCA Language Policy - 2024

FSB Multilingual Financial Terminology list - 19 March 2018

FSCA PAIA Manual - 2022 - English
FSCA PAIA Manual - Afrikaans 2022
FSCA PAIA Manual - Setswana 2022
FSCA PAIA Manual - Tshivenda 2022
FSCA PAIA Manual - Zulu 2022
FSCA PAIA Manual_2023
FSCA PAIA Manual_March 2024
FSCA PAIA Manual_March 2025

ANNEXURE A - Kennisgewing van vervangings na LTIA PPRs Sept 2018
Finale Proef Lang termyn versekering wet 2017
Finale voorgestelde Korttermyn Versekerings Wet 1998 December 2017
FSCA PAIA Manual_2023_Afrikaans
FSCA PAIA Manual_2023_isiZulu
FSCA PAIA Manual_2023_Setswana
FSCA PAIA Manual_2023_Tshivenda
Setswana 2017 12 01 Final Draft Replacement of Long-term Insurance PPRs
Setswana 2017 12 01 Final Draft Replacement of Short-term Insurance PPRs
Setswana ANNEXURE A - Notice of amendments to LTIA PPRs Sept 2018
Setswana ANNEXURE B - Notice of amendments to sTIA PPRs Sept 2018
Tshivenda 2017 12 01 Final Draft Replacement of Long-term Insurance PPRs
Tshivenda 2017 12 01 Final Draft Replacement of Short-term Insurance PPRs
Tshivenda ANNEXURE A - Notice of amendments to LTIA PPRs Sept 2018
Tshivenda ANNEXURE B - Notice of amendment to STIA PPRs Sept 2018
Zulu ANNEXURE A - Notice of amendments to LTIA PPRs Sept 2018
Zulu ANNEXURE B - Notice of amendments to STIA PPRs Sept 2018
Zulu Long-term Insurance PPRs 2017
Zulu Shor-term Insurance PPRs 2017