Financial Customers
The FSCA provides financial information and education that enables financial consumers to make sound financial decisions.
Being well informed is the first line of protection against fraud, scams, money laundering, ponzi schemes and similar forms of misconduct that lead to financial loss.
Access dedicated financial information and education section for financial consumers:
- Understand rights and obligations of financial consumers
- Learn how and where to complain
- See warnings and alerts
- Confirm if a company or individual is licensed by the FSCA
- Participate in financial literacy programmes, workshops, and competitions
Complaints & Questions
The FSCA is the market conduct regulator of financial institutions, that provide financial products and financial services, financial institutions that are licensed in terms of a financial sector law, including banks, insurers, retirement funds and administrators, and market infrastructures, The FSCA assists clients with legislative related complaints dealing with the manner in which the regulated companies conduct themselves and any contravention of the acts by which they are governed.
The FSCA cannot assist with claim disputes and contractual disagreements. For this, you would need to consult the relevant Ombud or Pension Funds Adjudicator. To forward your complaint or enquiry to us, please fill in the form on the "Complaints/Enquiries/ Compliments/Media Queries Form" button below.
Consumer Education
The idea for the fscamymoney website forms part of the Consumer Education Departments' Mandate to provide guidance to consumers in order to make better financial choices and to live a financially successful life.
Information Centre
The primary objective of the Information Centre is to provide access to a specialised information service, specific to the needs of the Financial Services Conduct Authority through effective management of resources in a responsible, cost effective manner.
Unclaimed Benefits
The Registrar of Pension funds provides a central database on the FSCA website to assist members of the public to ascertain through the search engine if there are any unclaimed benefits due to them.
Treating Customers Fairly
Financial Customers
Customers can:
- Find out about their rights regarding financial institutions;
- How to complain;
- Find out whether a financial institution is licensed
Treating Customers Fairly
Treating Customers Fairly (TCF) is an outcome based regulatory and supervisory approach designed to ensure that regulated financial institutions deliver specific, clearly set out fairness outcomes for financial customers. Regulated entities are expected to demonstrate that they deliver the following six TFC outcomes to their customers throughout the product life cycle, from product design and promotion, through advice and servicing, to complants and claims handling:
The FSCA cannot assist with claim disputes and contractual disagreements For this you would. need to consult the relevant Ombud or Pension Funds Adjudicator. To forward your complaint or enquiry to us, please fill in the form on the "Complaints/Enquiries/ Compliments/Media Queries Form" button below,
- Customers can be confident they are dealing with firms where TCF is central to the corporate culture
- Products & Services marketed and sold in the retail market are designed to meet the needs of identified customer groups and are targeted accordingly
- Customers are provided with clear information and kept appropriately informed before, during and after point of sale
- Where advice is given, it is suitable and takes account of customer circumstance
- Products perform as firms have led customers to expect, and service is of an acceptable standard and as they have been led to expect
- Customers do not face unreasonable post-sale barriers imposed by firms to change product, switch providers, submit a claim or make a complaint.
TCF Portal (registered users only)
| FSB Retail Distribution Review General Status Update 2015 | |
| FSB Retail Distribution Review Phase 1 Status Update 2015 | |
| FSB Retail Distribution Review Status as at December 2016 | |
| FSCA Retail Distribution Review Status Update June 2018 | |
| RDR General Status Update December 2019 | |
| RDR Investment Discussion Document Comments Template | |
| RDR Investment Discussion Document June2018 final | |
| RDR Status Update December 2017 | |
| RDR status update - Proposal TT - December 2018 | |
| Retail Distribution Review Adviser Categorisation Discussion Document December 2019 | |
| Retail Distribution Review Discussion Document on Investment Related Matters December 2019 | |
| Retail Distribution Review Discussion Document on Proposal TT Feedback Template December 2019 | |
| Retail Distribution Review Discussion Document on Proposal TT Savings and Investment for the low-income market December 2019 | |
| Retail Distribution Review Equivalence of Review Position Paper December 2019 | |
| Retail Distribution Review Intermediary Activity Segmentation and Related Matters December 2019 |
| FSB Retail Distribution Review 2014 | |
| RETAIL DISTRIBUTION REVIEW FEEDBACK TEMPLATE 2014 | |
| TCF Baseline Study Feedback Report | |
| TCF Complaints Management Discussion Document | |
| TCF Self Assessment | |
| TCF Self Assessment | |
| Treating Customers Fairly - Feedback report on self-assessment pilot | |
| Treating Customers Fairly - The Roadmap 2011 |
| FSB RDR Consultation Workshops Presentations | |
| TCF presentation for CIS Oct 2014 |
Why FSCA Consumer Education?
The idea for the www.fscamymoney.co.za website forms part of the Consumer Education Department's Mandate to provide guidance in order to make better financial choices and to live a financially successful life.
Who is this site for?
FSCA Consumer Education website caters for all South Africans, your or old, rich or poor, investing or paying off debt, planning and setting financial goals. We are not selling you financial products or offering any financial advice. We are not registered to give you a financial advice.
We are here to alert you to the facts so that you can make informed decisions about your finances. With the introduction of the Life Stages on our landing page, we are here to guide you at every stage of life. Look out for interesting articles dealing with complex financial matters, delivered to you in lay-man's terms. Taking into consideration that you should consider getting financial advice before you make major financial decisions from an authorised financial services provider. To find out if your financial advisor is registered with the Financial Sector Conduct Authority to conduct business click here.
The FSCA Consumer Education Team
We have an experienced team of community relations officers, digital content administrator and Content Specialist contributing to the success and maintenance of the website.
We have seen and experienced where things can go wrong and can help you avoid potential disasters with regards to your finances. Our aim is to see all South Africans make better financial choices and use the www.fscamymoney.co.za as their first point of reference when making any choices that could affect their financial futures significantly.
We are your everyday person, with everyday need just like you and your family. Our team includes young males and females, career driven, and family driven, from the youthful millennials to the seasoned campaigners who are knowledgeable and have vast experience in the education field.
We add to our knowledge by consulting a wide range of external experts in industry, government and the community. We also base our web content on various consumer research methods to guide our information.
You are welcome to contact us if you have any comments and suggestions. Make www.fscamymoney.co.za one of your favourite and visit us often to keep abreast of all things related to financial education.